Frequently Asked Questions

We see those Hands Up,
We’ll answer your questions.

Product

Website

My Account

Orders

Payments

Get to know our product.


Product Questions

_

What are DRcaps?

DRcaps® capsules are innovative HPMC capsules that can help protect dietary supplement ingredients from stomach acidity* without the cost and complexity of adding acid-resistant properties during manufacturing.

Are all your capsules vegan?

Yes all of our capsules used are vegan.

Are NNN products vegetarian and vegan safe?

Each product is case sensitive. Kindly view the nutritional information label provided for each product page online to see whether or not your product choice is vegetarian or vegan friendly.

What if I do not like the flavour of the product?

We’ve done our very best to ensure our flavour profiles are optimal. Of course we always value our customers feedback and suggestions, however NNN cannot be held responsible for the choices and different tastes of our customers.

Why am I getting stomach cramps from my product?

Any side effects experienced from NNN products are a case sensitive issue. If you have experienced health issues in the past we best suggest that you consult your medical practitioner before consumption.

The induction seal was not properly sealed upon opening my product.

The induction seal is released upon the twisting of the lid when opening.

What if my product is damaged when it arrives?

On arrival unopened, kindly send an email of a picture of the damaged goods to, info@changeyourwhey.co.za and NNN will respond respectively.

I am pregnant/diabetic/have high blood pressure; can I use NNN products?

Subjects like the above are case sensitive. We best recommend consulting your doctor before consumption of any NNN product.

I received less than the amount of servings in my protein.

Note that the weight allocated is calculated per serving, 2 level table spoons being one serving. Each tub is weighed and checked twice before leaving the facility on every batch manufactured.

Do NNN products contain any allergens?

NNN products are manufactured in a factory that uses eggs, dairy, soy, wheat (gluten) and nuts. Kindly view the nutritional information label provided for each product page online to see allergens as per product.

Get to know our website.


Website Questions

_

What Internet browsers are supported?

Our website is built to work across all mainstream Internet browsers.

Is online shopping safe?

Yes. We have taken every precaution to ensure your personal details are safe and secure with us.

Get to know your Account.


My Account Questions

_

What are the NNN Online shopping requirements?

In order to take advantage of our convenient way to shop, you will need to be 18 years or older and have a valid email address. Create a profile with NNN to speed up the checkout process, register your delivery addresses, and track your orders.

How do I reset my password?

There is a “Forgot Your Password” link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If your email address has changed, please contact us on info@changeyourwhey.co.za

Get to know your Orders.


Order Questions

_

How can I see how much stock is available on the website?

Our website will state the availability of stock based on the current days’ stock level. If there is no stock of the item in our warehouse you will not be able to order it.

How do I complete my order?

Once all your items are in your basket, you will be able to proceed to checkout and then pay with the secure payment method. We will process your order as soon as a successful payment is received.

If you have paid, but did not get to the order confirmation page or did not receive an email acknowledging your purchase, do the following:
– Check the ‘spam’ or ‘junk mail’ folder of your e-mail account.
– Verify your order status by viewing it in ‘Account’

If you are still experiencing problems, contact us at info@changeyourwhey.co.za to confirm your order.
Please do not re-order your product/s without completing the above steps, as this may create duplicate orders.

What if I don’t checkout my items?

The products you have added to your basket will remain there until you either remove them, or they are automatically removed if they are no longer available for online shopping.

Why have the prices on items changed?

Prices may change over time, especially as products can go on and off promotion.

I captured the incorrect delivery address. How do I correct it?

Please contact our Online Support Centre on info@changeyourwhey.co.za If the order has not been dispatched, we will correct the address for you. If it has been dispatched already we can’t change it unfortunately and you will have to receive the parcel at the specified address. Please therefore ensure that you capture the correct address at the time of your order.

How do I remove something from my basket?

To the right of each item in your basket, there is a red delete button which will remove the item from your cart. You are also able to reduce and update your item quantity.

Can I order from another country outside of South Africa?

Yes, but we can only deliver to addresses within the borders of South Africa. No deliveries are possible to other countries.

How will I know if my order was successfully placed?

You will receive confirmation of your order via the e-mail address you registered with.

How do I change my order?

Please contact our Online Customer Support Centre on info@changeyourwhey.co.za to assist you – Monday to Friday 8am – 4pm. You will only be able to change your order if your order hasn’t been dispatched already.

Who do I contact when I need assistance with my order?

You may contact us at info@changeyourwhey.co.za We are here to assist you with any enquiries you may have – Monday to Friday 8.30am – 4pm.

When will I receive my invoice?

Your order of confirmation e-mail will serve as your invoice.

Get to know our Payment Process.


Payment Questions

_

Are the prices on www.changeyourwhey.co.za in South African Rand (ZAR)?

Yes, all our pricing is in South African Rand (ZAR).

What forms of payment do you accept?

Snapscan and Payfast (Linked to all major South African Banks).

When will the payment be deducted from your account?

Immediately – which means we can start processing your order straight away.

Does changeyouwhey.co.za store my card information?

We never store your card information without your permission. In order to facilitate your repeat orders, your card details are stored by a trusted third party payments company.

Where do you deliver to?

We only deliver within the borders of South Africa. Please note that we are not able to deliver to P.O. Box addresses, only to physical addresses. If you live in an estate, please ensure that the security gate will allow the courier company to enter; otherwise choose an alternative address to ensure speedy delivery. We do not deliver to addresses outside the South African border.

Can I split the delivery?

Unfortunately deliveries cannot be split. Should you wish to deliver to different addresses, orders must be created and paid for separately.

How do I change my delivery address?

Once you are logged into online shopping, you can access ‘My Account’. You will have the ability to edit, add or delete any delivery addresses.
You can also change your address at the checkout stage. You are not able to change the address once your parcel is out on delivery though.

When can I expect my delivery?

Estimated time of delivery is within 48 hours in the Cape Town area; within 72 hours to other metropolitan areas and 96 hours to outlying areas from the time the payment is cleared. We will communicate with you should there be a delay. You should receive your parcel within 3-5 working days.

Deliveries will only be made to the designated delivery address between 8am and 5pm Mondays to Fridays. No deliveries will be made on weekends and public holidays.

Order placed before 1pm on a business day will be dispatched that same day. If placed after 1pm, it will be dispatched the next business day.
What will be the delivery cost for items purchased online?

A delivery fee will be calculated in your shopping basket based on your delivery address.

I was not available to accept your delivery. How do I get my delivery now?

If you were not at the specified delivery address the courier company will phone you later that day to arrange an alternative delivery time. NNN reserves the right to charge you an additional delivery fee if an alternate date and time is required.

My order has not arrived, what do I do?

Contact us on info@changeyourwhey.co.za

Shopping Cart
There are no products in the cart!
Continue Shopping
0